The Apprenticeship gives a firm grounding of organizational operations and functional processes, as well as an understanding of the wider working environment. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. During this program, you will develop key skills and behaviours to support your own progression towards management responsibilities.
As an Office Administrator, you will deliver your responsibilities efficiently, with integrity and a positive attitude while demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. You will also be expected to show initiative, manage priorities, your own time, demonstrate problem-solving skills, decision-making and to harness your passion for leading administrative projects or initiatives.
This diploma apprenticeship will provide you with an opportunity to acquire the knowledge, skills, and behaviours to progress your career in office administration with a specialization in the skilled trades.
On successful completion you will gain:
You will also be eligible for:
The Apprenticeship also leads on to a number of professional careers including full-time Administration roles, with progression opportunities to Office Manager, Team Leader and Office Manager roles.
*if your employer works and operates in the Construction Sector Trades.
Training Units are a collection of learning modules that guide the development of the knowledge, skills, and behaviours for this program standard.
Requirements for apprentices
English and Maths
Before starting their first training plan competency, all apprentices of this program must demonstrate English and Maths skills appropriate for this vocation. These skills are automatically assessed during the intake assessment period.
Specialist High Skills Majors & Equivalent
Graduates of the Ontario Specialist High Skills Majors (SHSM) program will have select competencies removed from their training program in acknowledgement of their high school education.
Eligibility is subject to any applicable funding rules; however, generally throughout the apprenticeship, you must meet the eligibility requirements in place at the time, including:
As an institute with a full embrace of relentless mastery, this diploma apprenticeship follows a formative/summative evaluation model.
Throughout the program, you will receive formative assessments from training unit professors, the Program Standard Lead, the training advisor, and your employer. Formative assessments are a diagnostic tool and serve as a guide post on your progression across the competency areas while signalling readiness for the End Point Assessment. You may request as many formative assessments as you need before a summative evaluation for the training unit or the class-level certification.
There are two assessments per module, which are summative – the marked elements of the assessment. During a training unit, the is a summative assessment by the training unit professor and a second by your employer supervisor. All three of you will be able to see the result of your assessment. Summative assessments must contain a minimum combination of 2 items from the following list:
The End Point Assessment (EPA) for this apprenticeship diploma program combines three summative assessments. They are an Apprentice Showcase Portfolio, a Multiple-choice Test, and a Project Presentation.
You will build a portfolio using your best evidence. The End Point Assessor will review the portfolio and interview you. The 30-45 minute interview assesses your competence, self-reflection, judgement and understanding of the entire Apprenticeship. The portfolio provides a structure for this interview. This accounts for 40% of the final mark.
A one-hour online multiple choice test. This accounts for 20% of the final mark.
You will deliver a presentation to the independent End Point assessor on a project you have completed or an improved process. The presentation is 20-30 minutes, with a further 10-15 minutes for questions and answers. This accounts for 40% of the final mark.
The EPA for Skilled Trade Office Administrator/Diploma is graded: fail, pass, or distinction.