With the Skilled Trade Office Administrator Diploma Apprenticeship, Guild House Tech offers you the opportunity to gain a competency-based diploma, on-the-job experience, and a professional pathway for career development.
The trade sectors of Construction, Mechanical, Service, and Industrial have an urgent need for individuals interested in and curious about spaces such as document production, records management, staff & service coordination, client services, technology advancement, and community development. You will explore these areas and more with us at Guild House Tech!
This diploma apprenticeship will provide you with an opportunity to acquire the knowledge, skills, and behaviours to progress your career in office administration with a specialization in the skilled trades.
On successful completion you will gain:
You will also be eligible for:
The Apprenticeship also leads on to a number of professional careers including full-time Administration roles, with progression opportunities to Office Manager, Team Leader and Office Manager roles.
*if your employer works and operates in the Construction Sector Trades.
Each standard has a common training plan that guides progress toward certification. Each apprentice receives a customized training plan based on their intake assessment.
Training Units are a collection of learning modules that guide the development of the knowledge, skills, and behaviours for this program standard.
Our team can create a tailored training plan based on your organization's needs, whether it's a standard or bespoke approach.
Each standard has an ongoing assessment related to each competency training module on the personalized plan and an End-Point Assessment (EPA).
As an institutional commitment to relentless mastery, all standards follow a formative/summative evaluation model.
Throughout the program, you will receive formative assessments from training unit professors, the Program Standard Lead, the training advisor, and your employer. Formative assessments are a diagnostic tool and serve as a guidepost on your progression across the competency areas while signalling readiness for the End Point Assessment. You may request as many formative assessments as you need before a summative evaluation for the training unit or the class-level certification.
There are two assessments per module, which are summative – the marked elements of the assessment. During a training unit, the is a summative assessment by the training unit professor and a second by your employer supervisor. All three of you will be able to see the result of your assessment. Summative assessments must contain a minimum combination of 2 items from the following list:
The end-point assessment, or EPA, for the Skilled Trade Office Administrator standard is made up of three components:
The knowledge test contains 60 multiple-choice questions and is carried out online. The questions will be randomly selected from a question bank.
Apprentices will usually need to pass the knowledge test before they can progress to the next element of EPA.
This interview is based on the portfolio of learning the apprentice creates while completing the training units outlined in the standard. This portfolio should evidence each of the knowledge, skills, and behaviours shown in the assessment plan. The interview assesses their competence, self-reflection, judgement and understanding of the entire Apprenticeship. The portfolio provides a structure for this interview.
The portfolio-based interview is conducted by a team of assessors.
The apprentice will deliver a presentation on a project they completed or a process they improved. The project or process improvement will be done while the apprentice is working through their training units and must be completed as part of the Gateway evaluation to start the EPA process.
If the apprentice assessed out of a majority of their training units, the apprentice will complete their project/improvement process during PLA2431 – Gateway Assessment for Certification.
The project should be submitted to the EPA Centre and the apprentice will then be given a question to answer in the presentation. For example:
The EPA elements for this standard are equally weighted.
Components |
Duration (minutes) |
Grading |
| Knowledge test | 90 | Fail/Pass/Distinction |
| Portfolio-based Interview | 60 | Fail/Pass/Distinction |
| Project Presentation | 60 | Fail/Pass/Distinction |
The grading for this EPA is Fail/ Pass/ Distinction. The table below shows how the
grade from each end-point assessment component is combined to determine the
overall end-point assessment grade.
Distinction |
Pass |
Fail |
| Does not achieve a minimum Pass for all three components. | Achieves a minimum of a Pass for all three components and a Distinction in no more than two. | Achieves a Distinction in all three components. |
Grade boundaries for the Knowledge Test:
Grade |
Minimum score |
Maximum score |
| Distinction | 50 | 60 |
| Pass | 40 | 49 |
| Fail | 0 | 39 |
The Portfolio-based Interview and Project Presentation are graded as follows:
Distinction |
Pass |
Fail |
| Meets all of the Pass criteria and all the Distinction criteria. | Meets all of the Pass criteria but not all the Distinction criteria. | Does not meet all the Pass criteria. |
The EPA for Office Administrator can be completed in hybrid or entirely online as the recommendation of the apprentice and their preferred assessment environment.
Our remote EPA2 and EPA3 model supports apprentices who require an assessment method that does not require transportation. However, where needed, employers should help the apprentice to have reliable, consistent internet access for the duration of these two assessments.
The EPA Centre provides:
Competency-based learningCustomized training plansStart at any time
Here's an example pricing plan for this training standard, assuming the apprentice will be completing all of the competency-based training units. Certain aspects of the pricing structure are mandatory, regardless of the number of training units, and will be outlined in the final service training agreement.
Includes: Teaching & Consumables
Includes: Formative Assessment, EPA Rate & Credential Rate
Includes: Administrative Rates & Margin
Calculation: A + B + C
Requirements for apprentices
English and Maths
Before starting their first training plan competency, all apprentices of this program must demonstrate English and Maths skills appropriate for this vocation. These skills are automatically assessed during the intake assessment period.
Specialist High Skills Majors & Equivalent
Graduates of the Ontario Specialist High Skills Majors (SHSM) program will have select competencies removed from their training program in acknowledgement of their high school education.
Eligibility is subject to any applicable funding rules; however, generally throughout the apprenticeship, you must meet the eligibility requirements in place at the time, including:
Training Unit |
Cost/Unit |
| ADM1601 – Administrative Procedures | 54.00 |
| ADM1602 – Recordkeeping Fundamentals | 54.00 |
| COM1301 – Communications | 54.00 |
| COM1303 – Corporate Social Responsibility | 54.00 |
| COM1306 – Digital Communications | 54.00 |
| COM1331 – Interactive Media | 54.00 |
| DAT1201 – Document Production and Keyboarding | 54.00 |
| DAT1231 – Managing Physical and Digital Records | 54.00 |
| FIN1501 – Bookkeeping | 54.00 |
| FIN1531 – Financial Activities and Document Production | 54.00 |
| HRM1901 – Interpersonal Relations | 54.00 |
| MAT1401 – Math for Administrators | 54.00 |
| MGT1803 – Organizations and their Stakeholders | 54.00 |
| PRM2031 – Database Systems and Procedures | 54.00 |
| PRM2032 – Project Management Administration | 54.00 |
| PRM2033 – Integrated Office Projects | 54.00 |
| TRE3001 – Truth and Reconciliation: From Acknowledgement to Action | 54.00 |
Training Unit |
1:1 Hours |
Cost/Unit |
| ADM1601 – Administrative Procedures | 2.25 | 135.00 |
| ADM1602 – Recordkeeping Fundamentals | 2.25 | 135.00 |
| COM1301 – Communications | 2.25 | 135.00 |
| COM1303 – Corporate Social Responsibility | 2.25 | 135.00 |
| COM1306 – Digital Communications | 2.25 | 135.00 |
| COM1331 – Interactive Media | 2.25 | 135.00 |
| DAT1201 – Document Production and Keyboarding | 2.25 | 135.00 |
| DAT1231 – Managing Physical and Digital Records | 2.25 | 135.00 |
| FIN1501 – Bookkeeping | 2.25 | 135.00 |
| FIN1531 – Financial Activities and Document Production | 2.25 | 135.00 |
| HRM1901 – Interpersonal Relations | 2.25 | 135.00 |
| MAT1401 – Math for Administrators | 2.25 | 135.00 |
| MGT1803 – Organizations and their Stakeholders | 2.25 | 135.00 |
| PRM2031 – Database Systems and Procedures | 2.25 | 135.00 |
| PRM2032 – Project Management Administration | 2.25 | 135.00 |
| PRM2033 – Integrated Office Projects | 2.25 | 135.00 |
| TRE3001 – Truth and Reconciliation: From Acknowledgement to Action | 2.25 | 135.00 |
Item |
Cost ($) |
| Learning Systems | 200.00 |
| Software | 150.00 |
| Intake Assessment | 787.50 |
| Orientation Kit | 200.00 |
| Kit | 300.00 |
| Course Materials | 300.00 |
Administration Rate
$60
X
Training Units
18
=
Total Estimate
$1080.00
Training Estimate
$14480.88
X
Percentage
15%
=
Total Estimate
$2172.13
Training Unit |
Assessment Cost ($) |
| ADM1601 – Administrative Procedures | 100 |
| ADM1602 – Recordkeeping Fundamentals | 100 |
| COM1301 – Communications | 100 |
| COM1303 – Corporate Social Responsibility | 100 |
| COM1306 – Digital Communications | 100 |
| COM1331 – Interactive Media | 100 |
| DAT1201 – Document Production and Keyboarding | 100 |
| DAT1231 – Managing Physical and Digital Records | 100 |
| FIN1501 – Bookkeeping | 100 |
| FIN1531 – Financial Activities and Document Production | 100 |
| HRM1901 – Interpersonal Relations | 100 |
| MAT1401 – Math for Administrators | 100 |
| MGT1803 – Organizations and their Stakeholders | 100 |
| PRM2031 – Database Systems and Procedures | 100 |
| PRM2032 – Project Management Administration | 100 |
| PRM2033 – Integrated Office Projects | 100 |
| TRE3001 – Truth and Reconciliation: From Acknowledgement to Action | 100 |
# of Assessors |
Hours |
Cost |
| 3 | 3 | 1575.00 |
