Establishing the difference between customers and consumers creates the foundation for designing high-impact experiences.
Humanizing the standardization and automation of customer and consumer experiences.
Each module contains a minimum of one learning activity which must be completed.
Each certificate has an End Point Assessment (EPA) which provides evidence of competency in the topic of the certificate. The EAP is also the summative assessment for the training.
All students who complete all modules and the final assessment with a pass will have a certificate mailed to the high school for their portfolio.
360 evaluations are central to ensuring the quality assurance of program delivery. Each student and the registering faculty member will be sent a feedback survey.
Data captured is aggregated to provide a net promoter and satisfaction score. This information is provided to the SHSM Lead for the school and the District Board.
Payment for training is due at the end of the training session. There are two methods for payment:
Purchase orders or credit card payments must be arranged before booking a training session.