Is able to:

• solve problems dealing with payroll (S01.1).
• explain and calculate discounts, MSRP, net price, terms, and discounts (S01.2).
• produce financial documents and reports by identifying and compiling relevant information and using accounting software (S02.1).
• take responsibility for initiating and managing the scheduling, coordination and organization of administrative tasks, managing priorities and time in response to deadlines and changing priorities (S03.1).
• organize and coordinate meetings, special events, conferences and necessary travel arrangements while completing the preparation of related documentation (agendas, minutes, action logs) and booking of required resources (S03.2).
• make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation) (S03.3).
• provide support within the workplace related to office equipment, resources, and space, including scheduling and asset tracking (S04.1).
• respond to, and liaise with the organization’s IT department as needed, information requests related to the use and scope of common software packages being used in the office environment (S04.2).
• create, monitor, evaluate, and report on compliance indicators (S05.1).
• file or otherwise submit compliance documents and reporting using regulator systems and methods (S05.2).
• manage time to complete assigned project elements of tasks according to project deadlines and following organizational SOPs (S06.1).
• plan required resources to successfully deliver projects (S06.2).
• proofread using a variety of techniques: correct grammar, syntax, spelling and punctuation (S07.1).
• prepare and produce business documents using industry software and standards (S07.2).
• work as part of a team to update and distribute project planning documents (S08.1).
• contribute to the maintenance of clear and accurate project-related documents (S08.2).
• interpret and use project planning documents (S08.3).
• interpret communications received to determine appropriate action (S09.1).
• use electronic and paper distribution methods for a variety of internal and external communications (S09.2).
• coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information (S09.3).
• select and use information technologies appropriate to the workplace purpose, including social media (e.g., Twitter, Facebook, YouTube, LinkedIn) (S10.1).
• contribute to business social media sites by posting accurate, timely, and relevant content (S10.2).
• communicate with internal and external stakeholders via email and relevant online presence (S10.3).
• retrieve specific information from the global community using a variety of internet search tools (S10.4).
• demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms (S11.1).
• use the most appropriate channels to communicate effectively (S11.2).
• demonstrate agility and confidence in communications, carrying authority appropriately (S11.3).
• understand and apply social media solutions appropriately (S11.4).
• answer questions from inside and outside of the organisation, representing the organisation or department (S11.5).
• select and use information technologies to support communication with internal and external stakeholders and to promote the organization (S11.6).
• produce digital and interactive multimedia products (S12.1).
• capture and prepare images, graphics, and charts/tables for use on digital platforms (S12.2).
• develop and maintain online resources for stakeholders (S12.3).
• update and review databases, record information and produce data analysis where required (S13.1).
• evaluate, establish and administer a variety of records management systems to ensure confidential, secure, accessible and organized electronic and paper records (S13.2).
• maintain records and files, and handle confidential information in compliance with the organization’s procedures (S13.3).
• apply bookkeeping skills to record financial information in the workplace (S14.1).
• process forms to record financial transactions for an organization (S14.2).
• use identified accounting software to record financial information (S14.3).
• generate a Standard Operating Procedure (SOP) for an internally created database that includes end-user guidance and system integrity measures (S15.1).
• establish procedures and provide training to ensure the security, retention and disposal of records and accessibility of information by legislative and organizational requirements (S15.2).
• liaise with information technology professionals as needed to ensure a secure and accessible records management system in accordance with organizational policies and procedures (S15.3).
• identify equipment and supplies required for document filing and records management systems (S16.1).
• follow procedures that ensure compliance with statutes and regulations governing the confidentiality and privacy of personal information (S16.2).
• follow guidelines to ensure the security, retention, and accessibility of stored files (S16.3).
• file, retrieve and transfer electronic and paper records according to industry and organization records management guidelines (S16.4).
• manage and maintain organized, current electronic and paper records (S16.5).
• adapt language and communication style to ensure understanding by a diverse range of people (S17.1).
• work effectively and collaboratively in multi-generational and multi-cultural environments (S17.2).
• Identify working and reporting relationships within the organizational structure (S17.3).
• evaluate external perceptions of the organization’s purpose, products/services, and community integration using survey instruments (S18.1).
• translate external stakeholder feedback into process and procedural improvements (S18.2).
• identify a contact and develop a relationship with an individual outside the current work unit and organization who may help meet immediate work objectives (S19.1).
• build and maintain the new working relationship through ongoing efforts that engage the other individual by finding common goals, sharing information and building rapport (S19.2).
• promote the mutual benefits of collaboration within or outside the organization (S19.3).
• build and maintain positive relationships within their own team and the organization (S20.1).
• influence and challenge appropriately (S20.2).
• act in accordance with relevant legislation, business standards, and codes of ethics related to the office administration field (S20.3).
• apply ethical principles to workplace situations, including the handling of confidential information (S20.4).
• exercise proactivity and good judgement (S21.1).
• make effective decisions based on sound reasoning and deal with challenges in a mature way (S21.2).
• seek advice of more experienced team members when appropriate (S21.3).
• research, analyze and summarize information on resources and services and prepare summary reports with recommendations (S21.4).
• show respect for the culture and beliefs of Indigenous Peoples (S22.1).
• exhibit cultural sensitivity when with Indigenous Peoples (S22.2).
• assess a variety of land acknowledgments using treaties and Aboriginal rights (S22.3).
• write land acknowledgments for a variety of persons and organizations (S22.4).
• draft an action plan that an organization or business could follow to ensure concrete steps in improving the future of Indigenous Peoples (S22.5).
• identify opportunities to ensure positive role impacts on the organization’s social, economic, and environmental aspects in the broader societal context (S23.1 ).